Frequently Asked Questions
Everything you need to know about your HOBBYWING experience.
Where do you ship from and what are the delivery times?
All orders are processed and shipped from our North American warehouse. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for faster delivery.
What is your return policy for electronic components?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please note that once an ESC or motor has been soldered or installed, it may only be eligible for warranty service rather than a standard return.
How do I verify that my product is an authentic HOBBYWING item?
Every HOBBYWING product comes with a unique holographic authenticity sticker. You can verify the serial number on our official website to ensure you have purchased a genuine high-performance component.
Do your products come with a manufacturer warranty?
Yes, all HOBBYWING North America products include a limited manufacturer warranty that covers defects in materials and workmanship. The duration varies by product line, typically ranging from 90 days to one year.
How can I update the firmware on my ESC?
Firmware updates can be performed using the HOBBYWING USB Link software on a PC, or via the HW Link V2 app using an OTA Programmer or WiFi Express module.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.